Privacy Policy

Privacy Policy

Last updated: 24/09/2026

This Privacy Policy describes how EarPura, a brand of Dome Ecom ("we", "us", "our"), collects, uses, and discloses your personal information when you visit or make a purchase from earpura.com (the "Store").

1. Information We Collect

  • Contact information: name, email address, shipping/billing address, phone number
  • Order information: items purchased, payment details (processed securely by our third-party payment providers — we do not store full payment card details)
  • Device and usage information: browser type, IP address, pages visited, and similar data collected automatically via cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order or respond to customer service requests
  • Send marketing communications, where you have opted in
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with our legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Performance of a contract — to process and fulfil your orders
  • Consent — for marketing communications you have opted into
  • Legitimate interests — for fraud prevention, analytics, and improving our services
  • Legal obligation — where processing is required to comply with the law

4. Sharing Your Information

We share personal information with trusted third-party service providers who help us operate our business, including:

  • Payment processors
  • Shipping and logistics carriers
  • Marketing and analytics platforms (such as Meta and Google)
  • Email service providers

We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar technologies to operate our Store, remember your preferences, analyze site traffic, and support advertising, including retargeting via platforms such as Meta. You can manage or disable cookies through your browser settings; please note this may affect your experience on our Store.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at earpuracare@gmail.com.

You also have the right to lodge a complaint with your local data protection authority. In Belgium, this is the Gegevensbeschermingsautoriteit (Data Protection Authority).

8. Data Controller

Dome Ecom
Boskant (E.) 41, 9790 Wortegem-Petegem, Belgium
Company number: 1034.526.972
VAT: BE1034526972
Email: earpuracare@gmail.com